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Roland last won the day on July 10
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Why is it becoming commonplace for staff to not reply to feedback. I know it's their prerogative, but I find this highly concerning.
Then again, you didn't reply yourself.
I don't know, I just didn't really know what to reply to my last feedback, I don't want to reply with "Ok, you're right" because that's kind of pointless
Personally I would find that better than not replying. Acknowledgement that you have read, understood and agree with the feedback is actually a good thing. Sure I might prefer a bit more content, but it's better than nothing.