Q: I need help or have questions, how can I contact a staff member?
A: Our staff can usually be found on the forums. The easiest way to contact them is to send a private message. If not sure who to contact, please message one of the Support team members, they will be able to assist you with most questions and escalate the problem higher up if that's required. You can also join our Teamspeak. Please send pokes only if it's an emergency, in all other cases join the "waiting for staff" channel and wait for assistance.
You can also create a thread in our Question forums if you have generic questions that are not covered by this FAQ or Troubleshooting forums if you have issues with your DayZ game, our servers, website or other DayZRP related services.
Q: How do I get whitelisted?
A: Whitelist form is available here.
Q: What is the passphrases?
A: It is a kind of "password" that you have to find on the rules page in order to submit your whitelist application and prove that you have indeed read the rules. If you can't find it - you are not reading the rules properly. Nobody can help you find it, as they are unique and generated randomly for every user.
Q: I have been blacklisted, what can I do to apply again?
A: Different types of blacklist require different procedures.
If you were blacklisted for being underage, follow the instructions in the sticky thread in the ban appeal forums.
If you were blacklisted due to recent VAC bans, create a ban appeal once 365 days have passed since your last VAC ban.
For all other blacklist reasons, create a ban appeal as normal, remember to use the template present in the sticky thread in the ban appeal forums.
Q: My whitelist just got rejected, when can I re-apply?
A: When you are denied you will have to confirm that you have understood why you were rejected. Once you do, a whitelist cooldown timer will be enabled. You will have to wait for the duriation of the cooldown timer before applying again. Cooldown timer length is determined by the amount of your failed attempts. For non Premium users the base cooldown timer is 4 hours and every time you fail the whitelist it extends for another 4 hours. For Premium users this time is halved, so 2 hours base time and additional 2 hours for every failed attempt.
For example, if you have failed the whitelist 3 times so far, next time you fail the cooldown timer will be 12 hours for non Premium user and 6 hours for Premium user.
Q: How long does it take to have my whitelist reviewed?
A: It is hard to say because it is determined by many factors like admin activity and the quality of your application. Usually most of the applications are handled the same day they were submitted. However during peaks of activity when we have many applications to review it make take several days. Applications from Premium users are reviewed first.
Q: If I buy Premium, will I have a better chance of getting accepted?
A: No, Premium users do not receive any special treatment or privilages aside from shortened whitelist cooldown timer. Premium users still have to meet all requirements and they have to answer all questions correctly just like non-Premium users. Buying Premium does NOT guarantee being whitelisted nor does it whitelist you automatically.
Q: How will I know the verdict on my whitelist application, where can I see the status?
A: You can see your application status on the bottom of the whitelist page (where you applied). You WON'T be notified by a PM or email.
Q: I was under the age of 16 when I originally applied for whitelisting. I now meet the age requirement, but my account is blacklisted. What do I do?
A: You will need to send an email with some pictures to confirm your age. All details can be found in this thread. This is the only way to remove an age blacklist!
Q: My account is gone, I can not log in and I can no longer recover password as it does not recognize my email address!
A: Your account was most likely deleted because you haven't activated it properly. Please read the activation email you received when you registered for instructions on how to fully activate it. Premium accounts do not have to complete this procedure and will never be deleted.
Q: I forgot my forum name and email address I used to sign up on the website. How do I access my account?
A: Send an email to contact [AT] dayzrp.com and provide as much details about your account as possible, we may be able to find it for you.
Q: I have successfully created an account, but my roommate/girlfriend/boyfriend would also like to register, however they cannot as the page says they have to wait for 600+ hours before creating another account! What to do?
A: It is a spam security measure that limits the amount of accounts per IP address. Your friend should send us an email to contact [AT] dayzrp.com, describe the situation and provide desired username and password. We'll use the provided username and password as well as the email address the email was sent from to create a new account.
Q: I have formatted / bought a new computer, do I need to change my SteamID or GUID?
A: No, SteamID and GUID never changes, even if you reinstall the game or operating system, it is connected to your Steam account.
Q: I have received warning points. How long will they last?
A: Warning points usually expire after a month, unless special circuimstances apply in which case they can last 2 months or even be permanent. You can check the specific date and time your points will reset, as well as information about your warnings by clicking your warning percentage located underneath your avatar or in your User CP.
Q: Is there a way to buy Premium without PayPal?
A: No, you can only use PayPal to buy Premium. You can however pay via PayPal without creating a PayPal account, if you use a credit card.
Q: What is the minimum amount to pay for Premium?
A: The minimum amount you have to pay towards a Premium rank is 5€, due to PayPal fees.
Q: Am I allowed to use the name of a famous person in game?
A: Famous names have been used as a means ruining immersion and trolling in the past. As such, DayZRP does not allow users to play with famous names. We prefer characters to be original creations, with their own unique backstories.
Q: Can I change my name/character from the one I described in my whitelist?
A: Players are completely free to change characters and/or names at will. Just remember that a new character will not possess any of the memories or knowledge of your previous characters.